In this post, we show you how Kyndryl integrated Amazon Q Business with ServiceNow in a few simple steps. You will learn how to configure Amazon Q Business and ServiceNow, how to create a generative AI plugin for your ServiceNow incidents, and how to test and interact with ServiceNow using the Amazon Q Business web experience. This post will help you enhance your ServiceNow experience with Amazon Q Business and enjoy the benefits of a generative AI–powered interface.

This post introduces HCLTech’s AutoWise Companion, a transformative generative AI solution designed to enhance customers’ vehicle purchasing journey. In this post, we analyze the current industry challenges and guide readers through the AutoWise Companion solution functional flow and architecture design using built-in AWS services and open source tools. Additionally, we discuss the design from security and responsible AI perspectives, demonstrating how you can apply this solution to a wider range of industry scenarios.

In this post, we show how you can use our enterprise graph machine learning (GML) framework GraphStorm to solve prediction challenges on large-scale complex networks inspired by our practices of exploring GML to mitigate the AWS backbone network congestion risk.

In this post, we show how to extend Amazon Bedrock Agents to hybrid and edge services such as AWS Outposts and AWS Local Zones to build distributed Retrieval Augmented Generation (RAG) applications with on-premises data for improved model outcomes. With Outposts, we also cover a reference pattern for a fully local RAG application that requires both the foundation model (FM) and data sources to reside on premises.

The research team at AWS has worked extensively on building and evaluating the multi-agent collaboration (MAC) framework so customers can orchestrate multiple AI agents on Amazon Bedrock Agents. In this post, we explore the concept of multi-agent collaboration (MAC) and its benefits, as well as the key components of our MAC framework. We also go deeper into our evaluation methodology and present insights from our studies.

The Education and Training Quality Authority (BQA) plays a critical role in improving the quality of education and training services in the Kingdom Bahrain. BQA reviews the performance of all education and training institutions, including schools, universities, and vocational institutes, thereby promoting the professional advancement of the nation’s human capital. In this post, we explore how BQA used the power of Amazon Bedrock, Amazon SageMaker JumpStart, and other AWS services to streamline the overall reporting workflow.

This post shows how MuleSoft introduced a generative AI-powered assistant using Amazon Q Business to enhance their internal Cloud Central dashboard. This individualized portal shows assets owned, costs and usage, and well-architected recommendations to over 100 engineers.

The API for

In this post, we propose a solution using DigitalDhan, a generative AI-based solution to automate customer onboarding and digital lending. The proposed solution uses Amazon Bedrock Agents to automate services related to KYC verification, credit and risk assessment, and notification. Financial institutions can use this solution to help automate the customer onboarding, KYC verification, credit decisioning, credit underwriting, and notification processes.

In this post, we explore how Deep Instinct’s generative AI-powered malware analysis tool, DIANNA, uses Amazon Bedrock to revolutionize cybersecurity by providing rapid, in-depth analysis of known and unknown threats, enhancing the capabilities of AWS System and Organization Controls (SOC) teams and addressing key challenges in the evolving threat landscape.

As organizations navigate the complexities of the digital realm, generative AI has emerged as a transformative force, empowering enterprises to enhance productivity, streamline workflows, and drive innovation. To maximize the value of insights generated by generative AI, it is crucial to provide simple ways for users to preserve and share these insights using commonly used tools such as email. This post explores how you can integrate Amazon Q Business with Amazon SES to email conversations to specified email addresses.

Large language models (LLMs) are useful for many applications, including question answering, translation, summarization, and much more, with recent advancements in the area having increased their potential.

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies such as AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI. In this post, I’ll show you how to use Amazon Bedrock—with its fully managed, on-demand API—with your Amazon SageMaker trained or fine-tuned model.

Training large language models (LLMs) is an involved process that requires planning, computational resources, and domain expertise.

Generative AI applications should be developed with adequate controls for steering the behavior of FMs. Responsible AI considerations such as privacy, security, safety, controllability, fairness, explainability, transparency and governance help ensure that AI systems are trustworthy. In this post, we demonstrate how to use the AWS generative AI best practices framework on AWS Audit Manager to evaluate this insurance claim agent from a responsible AI lens.

In this blog post, we explore a client services agent assistant application developed by the London Stock Exchange Group (LSEG) using Amazon Q Business. We will discuss how Amazon Q Business saved time in generating answers, including summarizing documents, retrieving answers to complex Member enquiries, and combining information from different data sources (while providing in-text citations to the data sources used for each answer).

This blog post with accompanying code presents a solution to experiment with real-time machine translation using foundation models (FMs) available in Amazon Bedrock. It can help collect more data on the value of LLMs for your content translation use cases.

In this post, we show you how Parameta used Amazon Bedrock Flows to transform their manual client email processing into an automated, intelligent workflow that reduced resolution times from weeks to days while maintaining high accuracy and operational control.

In this post, we walk you through the process to build an automated mechanism using Amazon SageMaker to process your log data, run training iterations over it to obtain the best-performing anomaly detection model, and register it with the Amazon SageMaker Model Registry for your customers to use it.

With large language model (LLM) products such as ChatGPT and Gemini taking over the world, we need to adjust our skills to follow the trend.

Metrics are a cornerstone element in evaluating any AI system, and in the case of large language models (LLMs), this is no exception.

Machine learning is now the cornerstone of recent technological progress, which is especially true for the current generative AI stampede.

One of the most talked-about niches in tech is machine learning (ML), as developments in this area are expected to have a significant impact on IT as well as other industries.

Optimizing costs of generative AI applications on AWS is critical for realizing the full potential of this transformative technology. The post outlines key cost optimization pillars, including model selection and customization, token usage, inference pricing plans, and vector database considerations.

Artificial intelligence (AI) research, particularly in the machine learning (ML) domain, continues to increase the amount of attention it receives worldwide.

In this blog post, we showcase how you can perform efficient supervised fine tuning for a Meta Llama 3 model using PEFT on AWS Trainium with SageMaker HyperPod. We use HuggingFace’s Optimum-Neuron software development kit (SDK) to apply LoRA to fine-tuning jobs, and use SageMaker HyperPod as the primary compute cluster to perform distributed training on Trainium. Using LoRA supervised fine-tuning for Meta Llama 3 models, you can further reduce your cost to fine tune models by up to 50% and reduce the training time by 70%.

When building voice-enabled chatbots with Amazon Lex, one of the biggest challenges is accurately capturing user speech input for slot values. Transcription confidence scores can help ensure reliable slot filling. This blog post outlines strategies like progressive confirmation, adaptive re-prompting, and branching logic to create more robust slot filling experiences.

Lettria, an AWS Partner, demonstrated that integrating graph-based structures into RAG workflows improves answer precision by up to 35% compared to vector-only retrieval methods. In this post, we explore why GraphRAG is more comprehensive and explainable than vector RAG alone, and how you can use this approach using AWS services and Lettria.

Understanding what's happening behind large language models (LLMs) is essential in today's machine learning landscape.

Machine learning (ML) models are built upon data.